Hi,
Service Desk products are now part of Micro Focus, so you will need to repost your question to the new Micro Focus Community at https://community.softwaregrp.com/
You can use the same credentials to login.
Or, please post your question on the Service Desk forum category there:
https://community.softwaregrp.com/t5/Service-Desk-Practitioners-Forum/bd-p/itrc-160