What reference clock are you trying to get NTP from?
Please share the output of "dis ntp trace" as below...
[SWITCH-00]dis ntp trace
server 127.0.0.1,stratum 4, offset 0.037021, synch distance 0.04550
server 192.168.100.1,stratum 3, offset 0.041750, synch distance 0.00319
server 94.125.132.7,stratum 2, offset 0.029039, synch distance 0.03711
server 195.66.241.2,stratum 1, offset 0.029389, synch distance 0.00037
refid PPS
[SWITCH-00]
Also please share the output from a "dis ntp sess verbose" ...
[SWITCH-00]dis ntp sess verbose
clock source: 192.168.100.1
clock stratum: 3
clock status: configured, master, sane, valid
reference clock ID: 94.125.132.7
local mode: client, local poll: 10
peer mode: server, peer poll: 10
offset: 37.0210 ms,delay: 9.27 ms, disper: 14.84 ms
root delay: 6.39 ms, root disper: 0.00 ms
reach: 255, sync dist: 0.038, sync state: 4
precision: 2^29, version: 3, peer interface: wildcard
reftime: 11:56:10.057 UTC Apr 11 2017(DC9742DA.0EA24FFF)
orgtime: 12:27:11.242 UTC Apr 11 2017(DC974A1F.3E0AC7FF)
rcvtime: 12:27:11.209 UTC Apr 11 2017(DC974A1F.35C0767D)
xmttime: 12:27:11.200 UTC Apr 11 2017(DC974A1F.3360AE96)
filter delay : 0.01 0.00 0.00 0.00 0.00 0.00 0.00 0.00
filter offset: 0.04 0.03 0.04 0.03 0.03 0.03 0.04 0.04
filter disper: 0.00 0.11 0.09 0.08 0.06 0.05 0.03 0.02
Total associations : 1
[SWITCH-00]